Delivery & Return

Return, Refund & Exchange Policy

Return, Refund & Exchange Policy
FHE Skincare | Pakistan

At FHE Skincare, we are committed to providing quality skincare products and customer satisfaction.

1. Returns
Due to hygiene and safety reasons, opened or used products and change-of-mind returns are generally not accepted, subject to applicable consumer-protection laws.

2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect, or expired product, please contact us within 48 hours of delivery (where reasonably possible) with:

• Your order number
• Clear photographs of the product and packaging

3. Refunds & Exchanges
Verified claims will be reviewed, and an appropriate replacement, exchange, or refund will be provided where applicable.
Approved refunds are generally processed within 7–14 business days, subject to payment-provider processing times.

4. Order Cancellation
Cancellation requests should be made before dispatch. Once an order has been dispatched, cancellation may not be possible.

5. COD Orders
Customers are requested to provide accurate contact and delivery details and place orders only when they intend to receive them. Repeated refusal of confirmed orders may result in additional verification or restrictions on future COD orders, subject to applicable law.

6. Customer Support
Please contact us through our official channels for assistance with returns, refunds, exchanges, or any order issues:

• Email: info@fheskincare.com
• WhatsApp: 0307-4333749

FHE Skincare — Your Beauty, Our Care.