Privacy Policy

FHE Skincare | Pakistan

At FHE Skincare, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or place an order with us.

1. Information We Collect
We may collect the following information when you interact with our website or place an order:

• Name
• Phone number / WhatsApp number
• Email address
• Delivery address
• Order details and purchase history
• Any other information you voluntarily provide through contact forms or WhatsApp

We do not collect sensitive personal data such as payment card details, as we currently offer Cash on Delivery (COD) only.

2. How We Use Your Information
We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order status
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send important updates related to your order (if needed)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information
We may share your information only when necessary with:

• Courier partners (to deliver your order)
• Service providers who help us operate our website and business (under strict confidentiality)

We require these parties to handle your data securely and only for the purpose of providing services to us.

4. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience, understand website traffic, and enhance performance. You can choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.

5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, legal requirements, and customer support.

7. Your Rights
You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal or business requirements)

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@fheskincare.com
• WhatsApp: 0307-4333749
• Location: Karachi, Pakistan

FHE Skincare — Your Beauty, Our Care.